Privacy Policy

Last Updated: August 14, 2026

Desai Eye Center (“Desai Eye Center,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit DesaiEyeCenter.com, submit information through our website, contact our office, or communicate with us electronically.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect information that you voluntarily provide when you interact with our website or contact Desai Eye Center.

This information may include:

First and last name
Telephone number
Email address
Appointment request information
Communication preferences
Information included in messages or inquiries you send to us
Other information you voluntarily provide

Our website may also automatically collect certain technical information when you visit, including:

Internet Protocol (IP) address
Browser type
Device type
Operating system
Referring website
Pages viewed
Approximate geographic location based on IP address
Date and time of visits
Website interactions and navigation
Cookie and similar technology information

This information may be used to operate, secure, maintain, analyze, and improve our website and services.

2. Appointment Requests and Website Forms

Desai Eye Center may provide online forms that allow visitors to request an appointment, request additional information, or ask our staff to contact them.

Submitting an appointment request through our website does not necessarily create or confirm an appointment. A member of our staff may contact you to obtain additional information and confirm availability.

Please do not submit highly sensitive medical information, Social Security numbers, financial information, or other confidential information through general website forms unless the form specifically states that it is designed to securely receive that information.

If you are experiencing a medical emergency, do not use a website form, email, or SMS message to request emergency assistance. Call 911 or seek appropriate emergency medical care.

3. How We Use Your Information

Information collected through our website may be used to:

Respond to questions and inquiries
Contact you regarding an appointment request
Schedule or assist with appointments
Provide information about our eye care services
Communicate important office information
Send appointment reminders and follow-up communications
Send marketing or promotional communications when permitted by law and when appropriate consent has been obtained
Improve our website and patient experience
Analyze website traffic and performance
Maintain website security and prevent fraud or abuse
Comply with applicable legal, regulatory, and professional requirements

We may also use information for other purposes disclosed to you at the time the information is collected or with your consent.

4. Medical Information and HIPAA

Desai Eye Center is a healthcare provider and may be subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other federal and state laws governing protected health information.

This website Privacy Policy generally applies to information collected through our public website and related digital interactions.

Certain information collected or maintained by Desai Eye Center in connection with providing healthcare services may constitute Protected Health Information (“PHI”) under HIPAA. The use and disclosure of PHI is governed by applicable law and Desai Eye Center’s Notice of Privacy Practices, rather than solely by this website Privacy Policy.

If there is a conflict between this Privacy Policy and our Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices and applicable law will control.

5. SMS/Text Messaging

Desai Eye Center may offer SMS/text messaging for appointment-related communications, follow-ups, office communications, informational messages, and, when you have provided appropriate consent, marketing or promotional communications.

SMS Terms & Conditions

By providing your mobile telephone number and consenting to receive text messages, you agree to receive SMS messages from Desai Eye Center. Messages may include appointment reminders, appointment-related communications, follow-ups, office information, and, where you have provided appropriate consent, marketing or promotional communications.

Message frequency may vary and may be up to 10 messages per week depending on the type of communication. Message and data rates may apply according to your mobile carrier and service plan.

Consent to receive marketing text messages is voluntary and is not a condition of purchasing goods or services or receiving medical care from Desai Eye Center.

You may opt out of SMS communications at any time by replying STOP to a message. After submitting a STOP request, you may receive a final message confirming that you have been unsubscribed.

For assistance, reply HELP or contact Desai Eye Center at (956) 686-9777.

You may also contact our office directly if you wish to change your communication preferences.

Mobile phone numbers and SMS consent information collected for messaging purposes will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that assist us in delivering text messages and related communications when necessary to provide the service, subject to applicable privacy and security requirements. SMS opt-in consent and consent records will not be shared with third parties for their independent marketing purposes.

Wireless carriers are not responsible for delayed or undelivered messages.

6. SMS Opt-In and Consent

Where required, Desai Eye Center will obtain appropriate consent before sending marketing or promotional text messages.

Depending on the circumstances, you may provide consent through methods such as:

An online form or checkbox
A written authorization
An electronic opt-in process
A verbal conversation with authorized Desai Eye Center staff when permitted by applicable law
Another documented method of consent

You may withdraw your consent to receive marketing SMS messages at any time by replying STOP.

Opting out of marketing messages does not prevent Desai Eye Center from contacting you through other appropriate methods regarding your healthcare, appointments, account, or other communications permitted by law.

7. Email Communications

If you provide your email address, we may use it to respond to inquiries, communicate regarding appointments, provide office information, or send other communications you have requested or authorized.

Standard email may not always be a secure method for transmitting confidential medical information. Please avoid sending sensitive medical or financial information through ordinary email unless specifically instructed to do so through an approved secure method.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, understand how visitors interact with the site, improve performance, remember preferences, and measure the effectiveness of our communications and marketing.

Cookies are small files placed on your computer or device when you visit certain websites.

Depending on the technologies implemented on our website, cookies may be used for:

Essential website functionality
Website security
Performance measurement
Analytics
Remembering preferences
Understanding visitor behavior
Measuring advertising or marketing performance

You may configure your browser to block or delete cookies. Disabling certain cookies may affect the functionality or performance of some portions of the website.

9. Analytics and Website Measurement

We may use analytics and website measurement technologies to better understand how visitors find and use our website.

These technologies may collect information such as pages visited, approximate location, device and browser information, referring sources, time spent on the website, and interactions with website features.

We use this information to understand website performance, improve our content and services, and provide visitors with a better online experience.

When implementing analytics, advertising, or tracking technologies, Desai Eye Center seeks to configure and use those technologies in a manner appropriate for a healthcare website and consistent with applicable privacy requirements.

10. Third-Party Services

Our website may use third-party companies or service providers to support website hosting, security, analytics, communications, appointment requests, email, SMS delivery, website maintenance, and other business functions.

These providers may receive limited information when necessary to perform services on our behalf.

We expect service providers handling information on our behalf to use information only for authorized purposes and to maintain appropriate privacy and security protections as required by applicable agreements and law.

Where protected health information is involved, Desai Eye Center will address applicable HIPAA requirements, including Business Associate Agreement requirements where legally required.

11. Embedded Content and External Websites

Our website may contain links to third-party websites or embedded content such as videos, maps, images, educational materials, social media content, or other external resources.

Embedded content may behave as though you visited the third-party website directly. These third parties may collect information, use cookies, or employ other tracking technologies according to their own privacy practices.

Desai Eye Center does not control the privacy practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Google Maps and Other Location Services

Our website may incorporate Google Maps or similar mapping services to help visitors locate our office.

When interacting with these services, the third-party provider may collect information in accordance with its own privacy policy and terms of service. Your interaction with an embedded map may therefore be subject to the privacy practices of the mapping provider.

13. How We Share Information

Desai Eye Center does not sell your personal information in the ordinary course of our business.

We may disclose information when reasonably necessary to:

Provide services you have requested
Operate our website and communications systems
Work with authorized vendors and service providers
Protect the security of our website and systems
Investigate suspected fraud, abuse, or unlawful activity
Comply with applicable laws, regulations, subpoenas, court orders, or other legal processes
Protect the rights, safety, and property of Desai Eye Center, our patients, our staff, or others
Complete a business transaction or organizational restructuring where permitted by law

As stated above, mobile phone numbers and SMS consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

14. Information Security

Desai Eye Center takes reasonable administrative, technical, and physical measures designed to protect information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, electronic transmission, database, email system, or Internet-based service can be guaranteed to be completely secure. You should use appropriate caution when transmitting sensitive information electronically.

15. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable business, legal, regulatory, healthcare, recordkeeping, security, and compliance requirements.

Retention periods may vary depending on the nature of the information and applicable legal obligations.

16. Your Privacy Choices

Depending on applicable law and the nature of your relationship with Desai Eye Center, you may have certain rights or choices regarding your personal information.

You may contact us to:

Update or correct contact information
Change communication preferences
Opt out of eligible marketing communications
Ask questions about our privacy practices
Request information regarding personal information we maintain, when applicable
Exercise other rights available under applicable law

Certain information may need to be retained for medical, legal, regulatory, security, billing, or administrative purposes even after a request is received.

For SMS messages, you may opt out by replying STOP.

17. Children’s Privacy

Our website is intended to provide information about eye care services to patients and families. It is not designed to knowingly collect personal information directly from children under 13 without appropriate parental or legal guardian involvement.

Parents or guardians who believe a child has provided personal information through our website inappropriately should contact our office.

18. Website Comments and User Accounts

Desai Eye Center’s website may not currently offer public commenting or patient account functionality. If these features are introduced in the future, additional information may be collected to operate and secure those services.

If comments are enabled, information submitted with comments, as well as technical information such as IP addresses and browser information, may be processed for security and spam prevention.

19. Changes to This Privacy Policy

Desai Eye Center may update this Privacy Policy periodically to reflect changes in our website, technologies, communications practices, services, legal requirements, or privacy practices.

When this policy is updated, the revised version will be posted on this page and the Last Updated date will be changed accordingly.

We encourage visitors to review this Privacy Policy periodically.

20. Contact Desai Eye Center

If you have questions about this Privacy Policy, our privacy practices, SMS communications, or information you have provided through our website, please contact us:

Desai Eye Center
2609 W. Trenton Rd.
Edinburg, TX 78539

Phone: (956) 686-9777
Email: Vi********@************er.com
Website: DesaiEyeCenter.com

For assistance with SMS communications, reply HELP or call (956) 686-9777.

To stop receiving SMS messages, reply STOP at any time.

Important Healthcare Privacy Notice

This website and its general contact forms are intended primarily for general information, appointment requests, and routine communications. Please do not use an ordinary website form, standard email, or SMS message to transmit highly sensitive medical information unless Desai Eye Center specifically provides or directs you to an approved secure communication method.

For information regarding how Desai Eye Center may use and disclose Protected Health Information in connection with your medical care and your rights regarding that information, please refer to Desai Eye Center’s Notice of Privacy Practices.